Fleetback takes the market by storm with the launch of Fleetback Self-Service, the solution for an improved digital customer experience - Fleetback

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Fleetback takes the market by storm with the launch of Fleetback Self-Service, the solution for an improved digital customer experience

January 23, 2023

Luxembourg, 11 January 2023 — Fleetback today announced the launch of Fleetback Self-Service.

Fleetback takes the market by storm with the launch of Fleetback Self-Service, the solution for an improved digital customer experience

Luxembourg, 11 January 2023 — Fleetback today announced the launch of Fleetback Self-Service, the final step needed by car dealerships to complete their digitalization. Fully integrated into the Fleetback ecosystem, Fleetback Self-Service enables dealerships to create a fully digital customer journey along the service core process, from appointment reminder to vehicle pick-up.

Fleetback’s essential After-Sales module, which focused on acceptance of extra works through smart video communication, ­is now completed with Fleetback Self-Service, where the journey starts with an appointment reminder containing a check-in link, which will also be the privileged communication channel during the appointment.

Customers can use this link to confirm their appointment, accept additional services and comment on their vehicle status. They can also choose whether to drop off their keys at the counter or at a dedicated terminal, inside or outside the dealership. With Fleetback Self-Service, every customer can choose their individual journey, an unseen service in the automotive world.

The Service Advisor might use the same channel to communicate with their customer on extra works or to indicate that the vehicle is ready. Once the vehicle is finalized, a check-out link will be sent to the customer with final invoice, online payment possibility and a key pick-up option if requested.

Fleetback Self-Service can be subscribed to in combination with Fleetback After-Sales, as a software only solution, or ideally with its one-of-a-kind terminal. With this launch, Fleetback reinforces their position as one of the major players, being the only supplier of digital dealership solutions covering all needs in the after-sales market in one integrated system.

Lara Vanneste, Managing Director at Fleetback, said: “We are absolutely delighted with the launch of Self-Service, which has been a long time in the making. It was not an easy process, as we wanted the best possible integration with our solutions, but with the valuable input of our customers, we knew we were on the right track. We even developed our own hardware, which might have been a risk but was more than worth it to have a state-of-the-art solution. The expectations of our customers are high, and I am confident that we will make them very happy.”

 

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Fleetback is an entity of Arhs Group specialized in the development of digital solutions and tailor-made projects for the automotive industry.

 

Media enquiries:
Léna Pignon — Marketing Officer
lena.pignon@fleetback.com
+352 691 291 117