Ease peak hours and extend your business hours through Fleetback’s fully integrated digital after-sales process.

Your customer decides at which point he wants to use the digital self-service process, which can be digital from beginning until end. But let’s take a look at every step of the journey and see what the possibilities are.

Appointment

The appointment can be made online, by phone or in person and is transferred from your appointment scheduling tool to Fleetback After-Sales. You can send the customer an automated confirmation via SMS and/or email through our system.

Home check-in

Send your customer an automated link to home check-in 24h prior to the actual appointment, just like airlines. Your customer can confirm the works in advance, approve a selection of suggested additional work, upload documents and photos if necessary, and leave you messages, regardless of time and location. And the best part? The customer already signs online, so you have everything you need to get the job done.

Workshop stay

Thanks to the home check-in, your customer can save himself the trouble of waiting in line and can hand in the key at the terminal, within or outside your opening hours, or if you don’t have a terminal, a fast lane can be set up via a tablet. Even the reception of the car can be made afterwards via smart video communication, so your service advisor can conveniently explain order extensions to the customer and have them approved online without having to follow up with the customer via a phone call. If necessary, set the customer a deadline by which you need feedback to guarantee completion on time.

Home check-out

Once all the works have been completed and, in the best case, the invoice has already been written, you can automatically send your customer the home check-out with the option of paying the invoice online. An invoice explanation can also be provided to the customer via video.

Car pick up

In case the customer used the home check-out, he can simply pick up his key at your front desk or collect it from the terminal outside opening hours. If the invoice hasn’t yet been settled your customer also has the opportunity to make a payment at the terminal.