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6 easy steps to a fully digital customer journey with Fleetback

Digitalisation – it seems to be in everyone’s mouth since the last few years.

But what does it mean for the automotive branch, and for you in particular? If you have trouble figuring out how to include more digital services in your offering, you’ve come to the right place!

Download our free guide to learn what 6 steps Fleetback can help you take to offer your clients a fully digital customer journey around your services.

You will learn about:

1. Digital appointment confirmation

The very first step of your customer's digital journey towards you is their appointment confirmation; start on the right foot with our automatic appointment reminder!
We'll show you how to offer your customer the possibility to check in to their appointment from home.

2. Digital vehicle health check

Eliminate the need for paper-based processes by using a digital checklist.
Use our guide to get insights on how to digitalise vehicle health checks with the Fleetback app.

3. Work order extensions

Fleetback allows you to extend work orders by capturing photos and videos of unplanned repairs using the in-app camera.
You'll get exclusive tips on how to increase transparency and customer satisfaction and save valuable time.

4. Invoicing & payment solutions

Curious how online payment can help you grow your business? Incorporating online payment methods can enhance customer satisfaction, streamline operations, and attract a broader customer base, ultimately contributing to the growth and success of your business
We'll show you how to do that with Fleetback.

5. Self-Service

Self-Service empowers your customers to take control of their interactions with you, ultimately contributing to your success thanks to greater control, convenience, and a positive experience.
We'll explain how Fleetback Self-Service can help you manage customer flows and save time.

6. Customer satisfaction

Your Google rating can have a significant impact your business growth by influencing customer perceptions, driving more traffic, and improving overall credibility. It not only attracts potential customers but also fosters customer loyalty and retention.
You'll learn how Fleetback can help you improve your rating on Google.

What are you waiting for?

The digitalisation of automotive dealerships is reshaping the industry’s landscape. This guide will show you how you how to make the most of it, from personalised customer experience to process optimisation.

Contact our team today to learn how we can help you, or download the PDF below – it's absolutely free.

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