The next generation customer experience
for the automotive industry.
FleetBack helps you deliver an exceptional client experience by bringing your dealership closer to your customers, adding value to the entire customer lifecycle.
Deliver a more satisfying customer experience and a level of service which stand out for their customizability, responsiveness, transparency and trustworthiness.
Boost your sales and revenue by promoting cross-sells and upsells during the brief time you have to engage your customers.
Gain internal efficiencies by centralising all of your dealership's information.
Customers can approve additional repairs with a single click. The elapsed time from proposal to acceptance is greatly reduced.
Explaining repairs to a customer can be complicated, especially when they they're not obvious. With FleetBack, you can explain the work so that the customer understands the required effort or changed parts, and isn't shocked when he sees the invoice.Client benefits
All FleetBack videos and messages are saved in one place, providing you with a clear overview and instant access to past transactions from your workstation.
Your customer can read your FleetBack message at any time. This means fewer calls for the reception desk, which can then work more quickly and intelligently.
A customer sees your advertisement on a sales website and has questions. What if she can't come to the dealership? Give her a personalized response by sending her an explanatory video. A top-class service and a key differentiator between you and your competitors.
With FleetBack, it's easy to send information directly to the customer, who can read it whenever he wants, send you a quick response.
They say a picture is worth a thousand words. Renew contact with your customers in an original way by using FleetBack videos in your marketing campaigns.
Check the results of quality controls using dashboards which enable you to identify areas for improvement or employees who need further guidance.
With Fleetback, the dealership creates full transparency using explanatory videos and photos. Customers are more willing to accept what they can see with their own eyes.
Record the condition of the vehicle before work begins, meaning you retain full evidence of the vehicle's condition before it arrived at the garage.
You have the freedom to define all quality processes that must be verified within your dealership, your group, or your network. You can check vehicle deliveries, the receipt of new vehicles from your haulier, after-sales mechanical and bodywork, complimentary pickups, etc.
When vehicles are returned, it's often due to procedures being only partially followed by staff who are facing an ever increasing workload. Formalise your procedures and verify work in a simple, quick and effective way.
I was very happy with the service I received, the electronic quote and explanatory video, as well as the speedy repairs
I must say that the way you handle the vehicles you receive is absolutely brilliant – thank you very much. Your customers couldn't ask for more!
An original way of introducing yourselves!
First of all, congratulations on the quality of your product. It's very well-designed and very useful.