Car Dealers & Customers.
Now Connected.
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FleetBack helps you deliver an exceptional client experience by bringing your dealership closer to your customers, adding value to the entire customer lifecycle.

01.
Wow your customers

Deliver a more satisfying customer experience and a level of service which stand out for their customizability, responsiveness, transparency and trustworthiness.

02.
Boost your sales

Boost your sales and revenue by promoting cross-sells and upsells during the brief time you have to engage your customers.

03.
Improve your internal processes

Gain internal efficiencies by centralising all of your dealership's information.

For the garage Be transparent

Do more, faster

Customers can approve additional repairs with a single click. The elapsed time from proposal to acceptance is greatly reduced.

Keep it simple

Explaining repairs to a customer can be complicated, especially when they they're not obvious. With FleetBack, you can explain the work so that the customer understands the required effort or changed parts, and isn't shocked when he sees the invoice.

Client benefits

For the reception desk Connect
with Customers

Centralize

All FleetBack videos and messages are saved in one place, providing you with a clear overview and instant access to past transactions from your workstation.

Save time

Your customer can read your FleetBack message at any time. This means fewer calls for the reception desk, which can then work more quickly and intelligently.

For the sales Drive sales excellence

Handle customer requests easily

A customer sees your advertisement on a sales website and has questions. What if she can't come to the dealership? Give her a personalized response by sending her an explanatory video. A top-class service and a key differentiator between you and your competitors.

Contact your customers efficiently

With FleetBack, it's easy to send information directly to the customer, who can read it whenever he wants, send you a quick response.

Nurture the customer relationship

They say a picture is worth a thousand words. Renew contact with your customers in an original way by using FleetBack videos in your marketing campaigns.

For management Take control

Improve performance

Check the results of quality controls using dashboards which enable you to identify areas for improvement or employees who need further guidance.

Increase the average transaction value

With Fleetback, the dealership creates full transparency using explanatory videos and photos. Customers are more willing to accept what they can see with their own eyes.

Gather evidence

Record the condition of the vehicle before work begins, meaning you retain full evidence of the vehicle's condition before it arrived at the garage.

Stay in control

You have the freedom to define all quality processes that must be verified within your dealership, your group, or your network. You can check vehicle deliveries, the receipt of new vehicles from your haulier, after-sales mechanical and bodywork, complimentary pickups, etc.

Avoid vehicle returns

When vehicles are returned, it's often due to procedures being only partially followed by staff who are facing an ever increasing workload. Formalise your procedures and verify work in a simple, quick and effective way.

For your customers

  • An intuitive system with picture & video support.
  • Reactive control.
  • Personalized customer service.
  • Flexibility.
  • Full transparency.
  • Clear and complete information.

Our customers love it …

  • Bmw is using the FleetBack app in their dealerships
  • Bmw M is using the FleetBack app in their dealerships
  • Mini is using the FleetBack app in their dealerships
  • Bmw is using the FleetBack app in their dealerships
  • DS is using the FleetBack app in their dealerships
  • Bmw Motorrad is using the FleetBack app in their dealerships
  • Citroën is using the FleetBack app in their dealerships
  • Audi is using the FleetBack app in their dealerships
  • Ford is using the FleetBack app in their dealerships
  • Honda is using the FleetBack app in their dealerships
  • Kia is using the FleetBack app in their dealerships
  • Mitsubishi is using the FleetBack app in their dealerships
  • Nissan is using the FleetBack app in their dealerships
  • Abarth is using the FleetBack app in their dealerships
  • Alfa-Romeo is using the FleetBack app in their dealerships
  • Bentley is using the FleetBack app in their dealerships
  • Fiat is using the FleetBack app in their dealerships
  • Jeep is using the FleetBack app in their dealerships
  • Lamborghini is using the FleetBack app in their dealerships
  • Lancia is using the FleetBack app in their dealerships
  • Lexus is using the FleetBack app in their dealerships
  • Mercedes-Benz is using the FleetBack app in their dealerships
  • Opel is using the FleetBack app in their dealerships
  • Peugeot is using the FleetBack app in their dealerships
  • Porsche is using the FleetBack app in their dealerships
  • Skoda is using the FleetBack app in their dealerships
  • Smart is using the FleetBack app in their dealerships
  • Suzuki is using the FleetBack app in their dealerships
  • Toyota is using the FleetBack app in their dealerships
  • Volkswagen is using the FleetBack app in their dealerships
  • Volvo is using the FleetBack app in their dealerships
  • Alpina is using the FleetBack app in their dealerships
  • Alpine is using the FleetBack app in their dealerships
  • Chrysler is using the FleetBack app in their dealerships
  • Dacia is using the FleetBack app in their dealerships
  • Dodge is using the FleetBack app in their dealerships
  • Ferrari is using the FleetBack app in their dealerships
  • Hyundai is using the FleetBack app in their dealerships
  • MAN is using the FleetBack app in their dealerships
  • Maserati is using the FleetBack app in their dealerships
  • Mclaren is using the FleetBack app in their dealerships
  • Mustang is using the FleetBack app in their dealerships
  • Renault is using the FleetBack app in their dealerships
  • Seat is using the FleetBack app in their dealerships

… and their clients as well